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Salary £35K–£75K, location dependent
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Husmus is looking for our first non-technical hire — someone to own the journey from "yes, we want to work with you" through to "we're live and thriving."
We strive to create a remote workplace culture where everyone feels valued, included, and heard. One important aspect of this is continuing to create spaces for diverse life experiences and work histories.
If you are a member of a group that is historically under-represented and disadvantaged in tech, business, and society in general, we want to meet you and we encourage you to apply.
You are someone who gets satisfaction from making things work — not from closing the deal, but from everything that happens after it. You care about the detail: the contract that needs chasing, the partner who needs a walkthrough, the CRM record that needs updating so nothing falls through the cracks.
You are a natural process-builder. When there's no playbook, you write one. When different customer types need different onboarding flows, you figure out what each one looks like, document it, and improve it as you go.
You have strong communication skills and are comfortable speaking with all seniority levels — adapting your approach for each. You can explain a self-serve platform to someone who isn't tech-savvy, and you can hold a professional conversation with a decision maker.
You are comfortable working in a small, remote team where you'll be the only person in your function for the first year. You see that as an opportunity, not a limitation.
You take ownership of your space. You ask questions, flag problems early, and don't wait to be told what to do next.
Own the onboarding journey. Take customers from their commitment to work with us through contracting, platform setup, and first successful transaction. This is what we call the "chasm of death" — and your job is to bridge it.
Build the playbook. We have three distinct customer types — each with different onboarding needs. You'll develop and refine the process for each, creating repeatable flows where none currently exist.
Keep the pipeline moving. Your role is to ensure committed prospects don't go cold because nobody followed up, chased a signature, or scheduled the next step.
Support customers post-onboarding. Some of our users aren't tech-savvy. You'll be the person who helps them find their way around the platform, answers their questions, and ensures they're getting value — particularly our highest-priority accounts.
Maintain CRM hygiene. Keep our systems accurate and up to date so we always know where every customer and prospect stands.
Prioritise strategically. Our customers range from single-property operators to organisations managing thousands of homes. You'll work with the founder to identify which relationships matter most and ensure those accounts are firmly in hand.